About Our Customer Engagement Agents

Our customer engagement agents enhance the customer experience, streamline sales processes, and enable personalized interactions at scale, driving satisfaction, loyalty, and revenue growth.

Agent ConsumerIQ

Custom Consumer Insights Agent

Connects diverse consumer insights across brands and regions for better product launch decisions

Key Benefits:

  • Consolidates consumer data across multiple sources
  • Identifies emerging trends and preferences
  • Enables data-driven product development
  • Improves market positioning and launch strategies
Agent Banker

Virtual Financial Service Assistant

Handles financial service requests, automating over 50% of customer interactions

Key Benefits:

  • Provides 24/7 financial service assistance
  • Reduces wait times for common banking inquiries
  • Ensures consistent and compliant responses
  • Improves overall customer satisfaction
Agent Resolver

Virtual Customer Service Representative

Manages high-volume inquiries with improved satisfaction metrics

Key Benefits:

  • Handles routine customer service inquiries
  • Provides consistent and accurate responses
  • Reduces wait times and improves first-contact resolution
  • Enables human agents to focus on complex cases
Agent Force

Sales Operations Automation Platform

Revolutionizes sales with automated lead engagement

Key Benefits:

  • Automates lead qualification and engagement
  • Ensures consistent follow-up with prospects
  • Increases sales team efficiency and effectiveness
  • Improves conversion rates through timely engagement
Agent Collector

Automated Collections System

Streamlines follow-ups and reduces Days Sales Outstanding

Key Benefits:

  • Optimizes accounts receivable processes
  • Provides personalized collection strategies
  • Improves cash flow through accelerated collections
  • Reduces administrative costs for collection activities
Agent Seller

Sales Intelligence Tool

Gathers insights from customer interactions while preserving data security

Key Benefits:

  • Key Benefits: Provides comprehensive customer interaction history
  • Identifies sales opportunities based on past behaviors
  • Ensures data privacy and security compliance
  • Enables more targeted and effective sales approaches
Agent Analyser

Conversation Insights Tool

Extracts insights from customer interactions, reducing analysis time

Key Benefits:

  • Identifies patterns across customer communications
  • Extracts actionable insights from conversations
  • Reduces analysis time by up to 90%
  • Enables data-driven customer experience improvements
Agent Concierge

Travel Planning Assistant

Helps customers navigate booking decisions with instant, helpful responses

Key Benefits:

  • Enhances travel planning and booking experience
  • Provides personalized recommendations
  • Reduces customer decision fatigue
  • Improves conversion rates and customer satisfaction
Agent Search

Enterprise Knowledge Management Platform

AI-driven search and information discovery solution

Key Benefits:

  • Improves information discovery and accessibility
  • Connects users with relevant content across repositories
  • Reduces time spent searching for information
  • Enhances knowledge sharing and utilization
Agent Editor

Writing Enhancement Tool

Improves content with intelligent editing prompts

Key Benefits:

  • Elevates quality of written communications
  • Ensures consistent brand voice and messaging
  • Reduces time spent on content revisions
  • Improves overall communication effectiveness
Agent Brief

Legal Analysis Assistant

Creates client briefings 40% faster with refined first drafts

Key Benefits:

  • Accelerates legal document preparation
  • Ensures comprehensive coverage of relevant issues
  • Maintains consistent quality and formatting
  • Reduces time to client delivery
Agent prospect

Sales Preparation Assistant

Summarizes past interactions to optimize meeting preparation

Key Benefits:

  • Consolidates customer information for sales meetings
  • Identifies key discussion points and opportunities
  • Reduces pre-meeting preparation time
  • Enables more informed and effective customer interactions
Agent FollowUp

Intelligent Customer Communication System

Delivers personalized follow-up messages based on interaction context

Key Benefits:

  • Maintains consistent customer communication without manual effort
  • Adapts messaging based on previous engagement history
  • Improves response rates with timely, relevant follow-ups
  • Enhances customer experience with personalized attention
Agent QuerySolve

Dynamic Customer Support Resolution System

Resolves customer inquiries using integrated knowledge and tools

Key Benefits:

  • Provides accurate answers to customer questions in real-time
  • Escalates complex issues appropriately when human intervention is needed
  • Continuously improves resolution capabilities through machine learning
  • Maintains consistent response quality across all customer interactions
Agent EmailRespond

Automated Customer Communication Platform

Monitors and responds to customer email inquiries

Key Benefits:

  • Delivers immediate responses to common customer questions
  • Routes complex issues to appropriate support personnel
  • Maintains consistent messaging and organizational voice
  • Scales support capacity without additional staffing requirements
Agent SatisfactionPulse

Customer Feedback Collection and Analysis System

Gathers and processes post-interaction customer sentiment data

Key Benefits:

  • Collects structured feedback through automated survey delivery
  • Identifies service improvement opportunities through pattern recognition
  • Tracks satisfaction metrics over time for performance monitoring
  • Provides actionable insights for service quality enhancement
Agent OrderTracker

Proactive Order Status Communication System

Delivers timely updates on order progress to customers

Key Benefits:

  • Reduces inquiry volume with proactive status communications
  • Enhances customer experience with transparent order visibility
  • Provides real-time updates throughout the fulfillment process
  • Maintains consistent communication across the order lifecycle
Agent FeedbackAnalyzer

Customer Sentiment Analysis Platform

Processes and categorizes customer feedback for actionable insights

Key Benefits:

  • Identifies patterns across multiple customer feedback channels
  • Prioritizes improvement opportunities based on business impact
  • Provides structured feedback summaries for strategic decision-making
  • Tracks sentiment changes over time for performance evaluation
Agent RenewalAlert

Subscription Management Communication System

Delivers timely notifications for upcoming service expirations

Key Benefits:

  • Prevents service interruptions with proactive renewal reminders
  • Improves renewal rates with timely, targeted communication
  • Personalizes messaging based on customer history and usage
  • Streamlines the renewal process for continuous service delivery
Agent ServiceSurvey

Targeted Service Evaluation System

Delivers customized feedback collection based on specific interactions

Key Benefits:

  • Collects focused feedback about particular service experiences
  • Enables service-specific improvement initiatives with targeted data
  • Provides comparative performance metrics across service types
  • Enhances quality monitoring with comprehensive feedback collection
Agent TestimonialHarvest

Customer Advocacy Collection System

Solicits customer testimonials following positive interactions

Key Benefits:

  • Identifies optimal opportunities for testimonial collection
  • Streamlines the advocacy gathering process with automated requests
  • Provides valuable social proof for marketing and sales efforts
  • Strengthens customer relationships through positive engagement
Agent ReviewRequest

Product Feedback Solicitation System

Encourages customers to share product experiences after purchase

Key Benefits:

  • Increases review volume with timely, automated requests
  • Enhances product credibility through verified customer validation
  • Gathers valuable product feedback for continuous improvement
  • Improves product visibility and conversion in marketplace listings